is a shop business can be hot, this is often a business skill, for the other operators, is also a natural business coup. Shandong Yantai Qixia Jinling Road there is a humble cigarette retail store – Yingli and supermarket. The supermarket is not large, only smoke and wine, but the business is very prosperous, cigarette sales, structure, profit and other operating indicators in the city among the best.
The shopkeeper said LAN
car is 56 years old this year, Yingli tobacco business supermarket for nearly 20 years. When talking about the business with the author, the car was a little shy smile, said: "there is nothing special, I was as good as possible to serve every customer." With in-depth conversation, said the blue car shop coup reflected inadvertently……
a coup: service won praise
" is a guest, all by heart sincere! Let the customer happy to come, satisfied and comfortable, is the key to good business, so I want to provide customers with the most intimate service." Che Yanlan said.
in the supermarket counter, a two transparent glass teapot, respectively with prepared Black Tea and Green Tea. Che Yanlan said that if the dog days, with mung bean soup will teapot, and the 39 day will be replaced by ginger. Customers in the store to pick up the goods, she will be based on the needs of customers for them to send a cup, so that customers really feel the intimate service. "For so many years, I have become accustomed to the customer for this cup of tea. Into the shop is a guest, I come to the same customers."
at the same time, the car is still in the shop to prepare a small tea table, installed a wireless network. Because some customers choose goods for a long time, and will bring a friend to come, so the car is also prepared for the rest of the place for them to try to create a comfortable shopping environment.
said these seemingly ordinary Portland "coup", in fact most can move the hearts of customers, so that they will truly feel the sincere service.
coup two: Fidelity tree integrity
"people do not stand without integrity, no integrity without integrity." In the course of the operation of the car very seriously "integrity" two words, in her words: "integrity management is responsible for the customer, it is responsible for their own."
a few years ago, one day, a customer in the car to buy a shop in the blue box "Hongta mountain" (Ruan Jingdian), the customer will soon go back to find that the smoke is false. Although some grievances, but the car said LAN patiently explain to the customers, the store said that she is the only channel of cigarette purchase tobacco companies, there is absolutely no cigarettes. But the customer is not sure, requiring replacement, also call the "12313" complaints.