first_imgWith the use of online shopping rapidly expanding, the Competition and Consumer Affairs Commission (CCAC) has taken up the task of protecting customers who choose to use digital marketing.This was revealed by the Director of the Commission, Dawn Holder-Cush, during the Guyana Press Association’s (GPA) Lunch Time Lecture on Tuesday at MorayDirector of CCAC, Dawn Holder-CushHouse, Camp Street, Georgetown.The Director of the consumer body revealed that an Electronic Transaction Bill is currently being drafted and will be presented to Cabinet next Tuesday, which is intended to protect the rights of customers who shop online.“I was asked to do some consultations and we have an Electronic Transaction Bill which will go before Cabinet next week Tuesday,” she said.Holder-Cush was sceptical to divulge information on the contents of the Bill but promised to engage the GPA during the consultation phase.The Commission which falls under the Business Ministry will now bear this responsibility although it previously fell within the boundaries of the Public Telecommunications Ministry.Back in December, this newspaper reported that the CCAC had no provisions in place to protect such customers although the number of persons rushing to the online markets has spiked.This was at the time confirmed by the Public Relations Officer of the Commission, Allison Parker during an interview with Guyana Times.As pointed out by her, the Consumer Affairs Act only provides guidelines for electronic sale transactions locally.This means that persons who source items online from overseas suppliers have no rights if an item arrives and does not meet their specification.CCAC said “The Consumer Affairs Act does not provide jurisdiction for cross border e-commerce”.With regards to legislation, the Consumer Affairs Act states that “The Minister may, after consultation with the Commission, make regulations for the purpose of protecting consumers in relation to electronic sale transactions”.Persons have many a time complained of sourcing items from online stores only to receive, in some cases, an entirely different put-together item when it comes to clothing, makeup, accessories and even electronics.Meanwhile, when it comes to other complaints in the areas of electronics, appliances, vehicles and others the Commission said it has received a total of 289 complaints for 2018 which valued $91,868,324, from customers who were unable to get value for their dollar.These figures, however, notably only cover items that were sourced locally as no provisions are made in the legislation to protect the rights of customers who source items from overseas.last_img read more